We offer a 60-day return window. You have 60 days after receiving your order to request a return.
To be eligible, the item must be returned in the condition and packaging in which it was received.
Lost-in-shipping orders will be resent or refunded within 48 hours of contact. Orders can only be cancelled before dispatch.
Please inspect your order when it arrives and contact us immediately if it is defective or incorrect.
Start a return
Email info@rouyuanai.com with your order number and the reason for the return. We will reply with the next steps. Items sent back without a return request may not be accepted.
Approved refunds are returned to the original payment method. Your bank may apply foreign-exchange charges outside our control.